The success of each project is influenced, to a certain extent, by the information and resources one has at disposal for the "journey". Whether we are talking about internal or external resources to which INSOFT has access through the partnerships established over time, they are important and even decisive in the smooth running of all the project steps.

All of our activities take place in accordance with periodically checked and updated methodologies. The certifications of the implemented Management Systems, based on the ISO standards requirements, confirm the capacity we have in providing efficient and high quality products and services based on the market needs, aiming the customer satisfaction permanent increasing and business excellence achieving.

The obtained certifications guarantee the projects quality we develop and also certify the compliance with the 8 quality management principles:

  • Client orientation;
  • Leadership;
  • Team involvement;
  • Process based approach;
  • Management as a system approach;
  • Continuous improvement of products and services;
  • Facts-based decision making;
  • Mutually beneficial relationships with partners, suppliers etc.

INSOFT Development & Consulting is certified in accordance with the requirements of five international standards and is evaluated by SRAC certification organization:

  • ISO/IEC 20000-1:2011
  • SR EN ISO 9001:2008
  • SR ISO 27001:2006
  • SR EN ISO 14001:2005
  • SR OHSAS 18001:2008

Each implemented standard guarantees that all the clients and partners benefit of the quality and well-coordinated, secured and constantly improved processes.

  • ISO/IEC 20000-1:2011 –for the IT&C services management system;

The implementation of ISO / IEC 20000-1:2011 aims to improve the management of IT services offered by INSOFT. The requirements of this standard helps applying an integrated management system that provides control, increased efficiency and opportunities for continual improvement.

  • SR EN ISO 9001:2008 –for the quality management system;

The certification in accordance with the requirements of the standard SR EN ISO 9001: 2008 confirms that INSOFT provides products and services controlled by clearly defined internal processes, while respecting the customers’ requirements and the applicable rules.

Complying with the requirements of this standard, INSOFT guarantees:

  • The identification of the running processes, their interaction and control;
  • The documentation of the process steps using system procedures, operational procedures and work instructions;
  • The agreement concerning the way in which documents are elaborated, supervised and approved as well as with regards to the involved responsibility levels and the rules concerning the distribution and withdrawal of documents;   
  • The control of documents and records;
  • Requirements for the identification, storage, protection, withdrawal and quality records archiving;
  • Focus on continuous improvement of processes.
  • SR ISO 27001:2006 – for the information security management system;

Compliance with ISO 27001:2006 standard requirements certifies that INSOFT has an implemented Information Security Management System , also has identified risks that could threaten the integrity, availability and confidentiality of the information and consistently applies measures to minimize the impact of these risks on the entire business.

By the alignment to requests of this standard, INSOFT ensures the customers:

  • Procedures and clear policies regarding the protection and control of information;
  • Compliance with laws and regulations in force;
  • The implementation of a risk management methodology ensuring  the confidentiality, integrity and availability of the company, partners and clients information;
  • State-of-the- art IT security  infrastructure: data transfer over secured channels, data storage on safe environments with controlled access;
  • Confidential Data Protection;  
  • Focus on preventing the loss of information intentionally or accidentally;
  • Ensuring business continuity in case of disaster.
  • SR EN SR EN ISO 14001:2005 – for the environment management system;

INSOFT conformity with the SR EN SR EN ISO 14001:2005 standard guarantees that the company observes the legislation in force with regards to the environment regulations in the view of environmental protection support and pollution prevention.

  • SR OHSAS 18001:2008 – for the labor and health security management system.

The SR OHSAS 18001:2008 standard (Occupational Health and Safety Assessment Series) represents INSOFT alignment to a model of management for health and labor security, a unique and clear framework development in order to eliminate the workplace risks as well as the professional hazards identification and assessment.